Effective Date: 01 JANUARY 2023

At ScentLab.co.za, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website or engaging with our services. Please read this policy carefully to understand our practices regarding your personal information.

Information We Collect:
1.1 Personal Information: When you visit our website or use our services, we may collect personal information that you voluntarily provide to us, such as your name, email address, contact number, and shipping address.
1.2 Payment Information: If you make a purchase through our website, we collect payment information, such as your credit card details, billing address, and other financial details necessary to process your transaction securely.

1.3 Log Data: Like many websites, we gather certain non-personal information automatically, such as your IP address, browser type, operating system, and referring website. This information is used for system administration, analyzing trends, and improving our website and services.

Use of Information:
2.1 We use the collected information to provide, maintain, and improve our website, products, and services, including order processing, delivery, and customer support.
2.2 Personal information may be used to communicate with you regarding your orders, respond to your inquiries, and send you updates, newsletters, promotions, or other relevant information about our products or services. You can opt out of these communications at any time.

2.3 We may use your non-personal information to analyze website usage, troubleshoot technical issues, and gather demographic information to enhance our marketing and advertising efforts.

Information Sharing:
3.1 We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in delivering our products or services, such as payment processors, shipping companies, and marketing agencies. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
3.2 We may also disclose your personal information if required by law, legal process, or government request, or to protect our rights, safety, or property, or the rights, safety, or property of our users or others.

Data Security:
4.1 We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission or storage can be guaranteed to be 100% secure. We cannot ensure or warrant the absolute security of any information you transmit to us.
Cookies and Tracking Technologies:
5.1 We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze trends, and gather information about how you navigate and interact with our site. You can control cookies through your browser settings, but disabling them may limit certain features and functionalities of our website.
Third-Party Websites:
6.1 Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy:
7.1 Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.
Changes to the Privacy Policy:
8.1 We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes by posting a prominent notice on our website or by sending you a direct communication. It is your responsibility to review this policy periodically to stay informed about our information practices.
Contact Us:
9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
ScentLab.co.za
Address: 38 Avalon Road, Westlake View, Modderfontein, South Africa
Email: info@scentlab.co.za
Phone: +27 (0) 10 824 50 80

By using our website or engaging with our services, you signify your acceptance of this Privacy Policy.